Ordered an armoire we loved on January 13 and received an email labeled "shipping update" that night. Secondhand can be anything that's pre-loved, whether it's a '60s-era table or a sofa from a big box store that's a few years old. I received notifications during every step of the process to include the 3rd party shipper. Horrible company to deal with, took 3 months to receive the item and then it is in terrible trashy condition. Chairish is an online vintage furniture, art and home accessories sales service. I would love to keep you as my own secret furniture place, but that would be selfish. Week later they deliver the sofa to the buyer against my wishes and send me a cheque for $70. Buy direct from the seller and save yourself some heartache (and dollars). You can view the Chairish account for additional items along your route. I was told that an order was canceled because it was no longer available 3 weeks after purchasing and only after repeated attempts to find out why it had not shipped as promised. Their shipping policies alone should squelch that myth. Chairish is the worst. Isgho Votre ducation notre priorit . I may have been ripped off on my lamps, but I love them and have never seen anything similar. No seller protection. Published by on June 29, 2022. 2023 Trustpilot, Inc. All rights reserved. They also scam the uship couriers and buyers out of any last penny they can. Rip Off Artists who are not accountable. Minimum Order: $150. She only does DM for pricing, which I don't care too much for, but she has almost 3K followers now and is doing well selling on IG with no fees. They won't give me back my money, Damaged items poor customer service and deceptive refund policy, Sold my $1,300 DWR Designer Sofa for $100 and would not return calls. . You would have to give your address also if you agree to let your item be picked up in addition to or instead of shipping. These people are unprofessional and unethical. For those of you who have used these sites, what has your experience been? I purchased a light for my island on Chairish. Please make sure you've filled all of the required fields and that you are entering numbers only in the price and dimensions fields. They will violate their own terms of service without a second thought. Like any vintage, its value is where the comparable price meets what its worrh to you. Scam. If you've ever encountered a Monstera with white or cream-colored leaves, it might be variegated! Told me I could re-sell it on their site which was a total joke- they get a commission and I still lose as I am not going to post a false listing as the original seller did. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The company wont take responsibility. Close Button. Purchased a rug from Babylon Rugs on Chairish that came with a large stain on it. Prepare to officially say goodbye to that extra cost as you welcome vintage and new treasures into your home. By Saturday I emailed back asking for an update and how I can finish settling the matter. Received it on a Tuesday, broken. Conclusion: Why is Dhgate Shipping so Expensive. These people are unprofessional and unethical. I looked up what a similar designed new set would cost, made that offer with just a little more, and they came right away, are just as advertised and were packed well with zero breakage. That could be because buyers often view higher-priced items as higher quality. Although there are variations, it's the old thematic sense that I'm trying to get to. Really Chairish thinks we don't and shouldn't have the agency to sell elsewhere? Find out how we combat fake reviews. The beauty of 1st Dibs is finding that one of a kind object, that sought for artist, that is actually available for sale right now. Fuel prices. They will try anything not to pay you. Also, in comparison; eBay, which I have on many occasion received damaged China, makes the process seamless and pleasant for all. This is a painful lesson. They can barely answer simple support questions, nonetheless keep tabs of every order tracking, delivery and payment status. Here it is over a week later and no word from them. This is just not acceptable and WAY too much of a hassle for buyers. If you think the prices reflect a proportional cost difference, you are severely mistaken. 855-549-9990 Monday-Friday 8:00am-6:00 pm PST at 855-549-9990 and Saturday - Sunday from 8:30 am - 5:00 pm PST. This entire amount is passed on to the seller in addition to their percentage of the product's price. And sellers beware. I went out on a limb to give Chairish a try as a buyer it has been the worst experience! 1. They will say the customer hasn't confirmed delivery. The website is easy to use and the bidding and purchasing process is very straightforward. I have 4 other pieces coming and I can hardly wait. Purchased a light fixture which I'm trying to return.They will not respond to my calls & emails asking to initiate a return. Overpriced based on what? Do not buy from them I cant stress this enough !!! I paid so much I really thought the service would be amazing if I needed it. As I mentioned, value is often based on what you are willing to pay to have that item. I found a few other pieces I wanted to purchase but will NEVER buy from this site again. No one cares. I took a commission of 70 or so vintage pieces last year for a friend and it was a full time job for several months. If you are an international seller and if your buyer wants to return its purchase because he does not want it anymore, you will have to provide (pay for) a return shipping label with no insurance that the buyer will return the good item and that it will be in good condition. Chairish does not help at all and you can not talk with the buyer directly. I highly recommend all buyers and sellers to move to sites like EBay that only charge 12.5% commission on almost all items and really protect buyers and seller alike. I had paid $6,000 for the sofa. All of These Items on Chairish Ship for Free, Affordable Home Decor That Looks Super Luxurious, Your Privacy Choices: Opt Out of Sale/Targeted Ads. I have bought three pieces of furniture from 1st Dibs. I purchased a sofa claimed to be Vladimir Kagan which that's what they advertised and it was FAKE when I brought it to their attention they blamed the seller though they advertised on their website VLADIMIR KAGEN using designer name and prices please be aware don't be the next victimTip for consumers:DONT BUY FROM THEMProducts used:DON'T BE THE NEXT VICTM FOF CHAIRISH. Years ago there was a place (Tampa) where you can go in, design and make your own lamp. "hello? Don't fault people for charging what it takes to find, transport, photograph, and then list the pieces. And it was never delivered because the seller gave a false tracking number (that corresponded to an unrelated item and delivery address). I received an email back later that day detailing what photos they need. Is it really worth the headache when your expensive item arrives broken and you want a refund? They are SCAMMERS!!!!! You don't get to have it both ways. In one instance I saved $1000 by going directly to the dealer. Chairish is the most extensive online shopping destination for luxury home furnishings. Because we are not interested in making a quick buck. Efforts to contact Chairish were mostly ignored - I received one message after delivery apologies for inconvenience, will reimburse for repair.. This place is a FRAUD. But I would NOT recommend them at all, especially if you are going to buy fragile or expensive stuff from them. Over 19 million sellers have accounts on eBay. I unfortunately received broken China from a purchase I made on Chairish. Some of the things you can sell on Mercari are bulky and have more expensive shipping fees. Check your shipping options on sellers page if chairish delegated chairish does if it says seller. Just today I came across a listing described as mid century ceramic woven baskets. I had to take up my complaint with VISA's fraud department. Clearly, the seller knew the items were broken. From 30% to 40%. Sitejabbers sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. Jul 14, 2008. It was extremely stressful once there is a problem. It's the same thing at any of these sites - as well as antique and vintage stores - if you don't know your stuff, it's easy to get ripped off. 5 or 1 for the depth as appropriate. Compared to chairish's data, "10,000 small U.S. businesses sell on Chairish and nearly 2,500 verified professionals sell on Pamono. BUYERS and SELLERS BEWARE! Information provided by various external sources. Every time you ask for them to fix or help with something, they keep score. Due to complications with the shipper, the lack of detail provided by the shipper regarding the whereabouts and current condition of the order, and a discussion with the buyer, Chairish. This is along the lines of what were looking for - I found the perfect pair for $16k but I didnt sell THAT much on eBay! It's also true that on the outside, it looks like a relatively professional, albeit middling enterprise and buyers trust it at first. When I say it's a disaster, I am not exaggerating. I am an RH member and buy lots of items from them. Purchase a piece of furniture back in March - it has never been delivered, nor have I ever been given a delivery date. Chairish. When I received the package on December 8th, I found two pieces are broken, totally shattered. As a small scale seller (because I do this on the side), I would love to know how Chairish can justify their 40% commission rate as of December 1st, 2022. Immediately notified them there were two large pieces that were repaired leaving cracks & chips. No control or inspection of the sellers. Otherwise you can always let the seller know that you will arrange your own shipping and get a quote direct from UPS to get the item picked up and delivered to you. The heavier your goods, the more Alibaba will charge for shipping. EBay really provides amazing buyer protection that we all deserve. when you buy from an individual seller is like buying on Craigslist at my opinion, it doesnt' matter that it is Chairish or any other platform. We need to support businesses that support us and stop sites like chairish! Customer service non-existent and qualitatively from third world. March 17, 2020. Australia is one of the top ex-pat destinations in the world and with good reason. You can always just take it home and spray-paint it. Lamps arrived later while I was out of town. It's time for everyone, whether you're a designer or an individual buyer. I had purchased a show room floor sample chandelier for our MBR closet from Chairish. Sometimes they make an 'offer' for settlement. why is chairish shipping so expensive. They are not liable for damages caused by their sellers. My favorite: the same seller as above, is selling a Restoration Hardware Hudson washstand. Either way, Charish does not meet my professional standards and I would certainly not recommend them. i have seen same items on Etsy also listed for 400$ more on Chairish. Yes i have been trying to place an item on your site for three days and keep getting a "please fix the high lighted areas" which is impossible to do?