It is best to have a plan for such shrinkage just as any brick-and-mortar business does. This was one of those times I was pretty happy I had taken photographs while I was packing it. 07-05-2020 I first got into buying and selling items when I was 16 years old, and have been hooked ever since. If the purchase is covered by the eBay Money Back Guarantee policy, you'll have to accept the return, even if you have a no returns policy. Select. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) Time to research other selling websites, I guess. Is there anything you can do? You can find more information about our requirements for returns and eligibility for coverage in our eBay Money Back Guarantee policy. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. interesting we just share whats worked for us and we have given partial refunds, weve never lost a shipping claim because of our pictures, and we dont accept returns. Do not give a refund without getting the item back! Make sure to follow our, The seller hasn't responded to your return request after 3 business days, The seller responded, but hasn't provided a resolution (for example, they accepted the return but didn't provide a return shipping label), You returned the item and it's been delivered back to the seller, but they haven't processed a refund after 2 business days. With this selected, I am giving a clear eBay return policy. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. See Partial refund guidelines. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. If the problem is small, I take advantage of the eBay partial refund policy. Your item didn't match the listing, or it arrived faulty or damaged. Disclaimer. Just remember, if it is not mentioned in the listing, its a potential reason eBay would side with the buyer in an event of an Item Not As Described return request. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Check out how to file a damage claim with FedEx if your item gets damaged. NOTICE: 3D glasses are all different and must have a compatible TV set to work. Simply print the label on normal paper and tape it to the package. We guarantee that you will get the item you ordered or get your money back. Just go to the ResolutionCenter and let us know. In most cases this is true. And this is my fault? View cart for details. You won't be able to re-open the request once it's closed. All Rights Reserved. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. The eBay Money Back Guarantee is automatically included with the purchase of virtually every item on eBay.com. In some cases, your response options may differ. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. eBay Business Equipment Purchase Protection. I sell mostly mix of new and used industrial spare parts surplus (mostly all single item listings), and I am having issues with high"Item not as described" returns, mostly for"Doesn't work or defective" which is adding a 5 percent fee to all myBusiness & Industrial listings. When listing an item, it's important to include your returns address - opens in new window or tab. You can also find more information in our full article below. After a few emails, I was able to piece it together that he dropped the cooktop when he was getting it off of the truck at his home. I am a buyer. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! You can also open your Returns dashboard and select View return details from beside the item. When you create and turn on return rules, you agree to the eBay Returns Terms. It is in the return interface, as the seller reports a buyer for being a bad buyer. Normally the seller sends a return label and refunds upon return of item, provided, one, payment was made by a method that gives buyer protection in eBay and two, the item is returned in same condition as was supplied. See details. For example, you may haveopted to automatically accept return requests. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. Keep in mind that on eBay, it is seller beware, not buyer beware. Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. EBay gives you the opportunity to add 12 photos to your listing. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Increase sales with eBay's Global Shipping Program, Check out this video to understand how dimensional weight is measured when shipping. Item Not As Described, No Returns: 10 Tips to Help Avoid Returns on eBay. Seller terms are superceded by the UA, even if your buyer may have falsely invoked the NAD claim. Returns give the buyer the opportunity to return the item if, for example, it doesnt fit or they simply dont like it. There are several ways you can send an item back to the seller. Refund the buyer, the buyer keeps the item. Get in the habit of getting information from your buyer for reasons they are returning. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? Open a case and try to work things out with the seller. resolve problems in the Resolution Center, Find out more about eBay Buyer Protection. You can always report the buyer later for misusing the MBG. 01-08-2020 This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. Generally, theyll ask you to send the item back using one of the following: The sellermay contact you to make other arrangements, such as returning the item to their store or reimbursing you for return shipping. I sent him a message apologizing and requesting more information and photographs of the damage. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. Another measure to cover yourself in the rare instance you get a return request. What if an eBay buyer damaged an item and wants a refund? How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? You might be asking, Do private sellers have to accept returns? The answer is No. The condition of the returned item is important, so repack it carefully. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. When being faced with paying return shipping on an item thats not as described, I always give the buyer the option to keep the item with an offer to refund part of their money. What if the seller doesn't offer returns? Send you a message The seller may ask you for some more details about your return request. The eBay Money Back Guarantee is not a product warranty. When he sent back the photographs of the damage to the cook top, I could see that the straps he used were not the same as the ones I had shipped it with. After refunding a couple buyers for items that were damaged and not insured, I learned pretty quickly that the extra few dollars in insurance was well worth it. Does the tracking number show it was delivered? If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. We'll also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. 114K subscribers in the Ebay community. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Something went wrong. Select your reason for the return and enter a comment about why you're returning it. FREE Workshop How To Turn Your Passion of Flipping Items Into A Profitable Reselling Business, How This Mom QUIT HER JOB To Flip Items Full-Time (And Was Able To Pay Off $12K Of Debt In 5 Months! Well send an email to your Messages - opens in new window or tab with the subject line Send the item back with all the details of your return request. 3. eBay will review your case and get back to you within 48 hours. Copyright 1995-2023 eBay Inc. All Rights Reserved. Refunds go back to your original payment method and are typically available within 3-5 business days. If the buyer is responsible, choose your return address from the dropdown menu. If the seller is responsible for return shipping, its important that they cover the costs. Why was my refund less than the amount I paid? Let the seller know how they can help resolve the problem. Some returns may remain open for up to 35 business days. Find the item under Returns and canceled orders. Located in: Ciudad Autonoma de Buenos Aires, Argentina. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available. .. in essence. eBay Business Equipment Purchase Protection. Within our return policy, we state that return shipping is paid by the buyer. This is just another reminder to the buyer that the item that they will receive is exactly as it appeared in the listing and photographs and I will not take a return request. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If you lash back at them rudely, it will be much harder to work together to resolve the dispute. If a buyer falsely claims an item was "not as described," we'll reimburse your return shipping label cost up to $6 per return. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, Help a buyer with an item they didnt receive, Your options for responding to a return request, asking eBay to step in and help for sellers, choose how you'll arrange for the item to be returned, you provide non-eBay return labels and upload tracking, How to issue a partial refund after the item is returned, Are you a buyer looking to return an item? We'll automatically close a return request if there's been no activity. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. This is the plan of action I take with the few requests that I get for a return and 9/10 times, eBay sides with me. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. The eBay Money Back Guarantee protects you in cases where an item is not received or is not as described in the listing. My desire is that they get more than they are expecting! This will get them to move the decision in my favor and pay out the damage coverage. This is a good option for low-value items. They sent a photo with the item label-side down and when I asked to flip it over and send the correct photo requested, they said "Darn! So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. 2. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. You have 3 business days to respond to the request and resolve the buyer's issue. When you create a listing, you'll add a return policy, which will determine your options if a buyer wants to return an item for "change of mind" (or "remorse") reasons. This can be useful when the buyer isn't completely satisfied with their purchase. We protect ourselves! and another item where the item returned was not the part I sent. If you have your Terms & Conditions laid out clearly, this will ensure your Not as Described, no returns dispute will more than likely go your way. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. With this box checked, I am clearly stating to my buyer that I am not willing to accept a return. They will just accept that they are not covered and walk away. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading, or appraisal, Factory or vacuum seal is broken/opened, but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and it cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading, or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didnt return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Whenever I get a return request, I always send a message to the buyer apologizing for any inconvenience and then I take the approach to get information so I can help them. I gave alot of money for an item from ebay to a seller. 11:35 AM. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. If you stated in the listing that you'll cover return shipping charges, choose how you'll arrange for the item to be returned. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. If you've changed your mind about an item you bought or there's something wrong with it, you can request a return. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. Read theSeller protections policyto find out how to qualify to issue partial refunds. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Let me say this, It shouldnt be. Its very rare for us to have to accept a return. 07-05-2020 A buyer insists the item was not as described in order to force a return. The seller will also pay for return shipping. If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. nirE troP ,naM fo elsI. Print an eBay return label Tip If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. 01-08-2020 This makes no sense and should be illegal. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. If you get in the habit of taking great pictures and as many pictures as possible, when faced with an Item not as described, no returns case with eBay and they see you have it notated and photographed, the chances are better that they will side with you. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. Most sellers will quickly help you, but if you are not happy after a few days you can easily refer the case to eBay. There are two categories of return requests from customers: 1.