Follow John on Instagram @johnmataresemoney, For more consumer news and money saving advice, go to www.dontwasteyourmoney.com. She can be reached at 717-480-1783 or on Twitter at @candynotcandace. Editor's note: This blog has been updated to remove references tostate guidance related to the creation of COVID-19 customer support programs. Income eligibility is evaluated based on your gross household income for the past 4 weeks. Use this button to show and access all levels. Consumer advocates want to make sure all utilities are required to offer longer payment plans and forgive debt. The number of people affected is alarming, according to a letter sent to the commission from Gov. The commissioners did not heed that call. The Governor's Executive Order establishes a six-month grace period in which no residential customer will face disconnection of their gas, electric, or water services before the end of the grace period on December 31, 2021. CARE is available to customers whose total household income is at or below specific income limits, such as $52,4000 for a family of four. If your household income is between 60 to 80% of the state median income, you may be able to receive help from theGood Neighbor Energy Fund. Candy Woodall is a reporter for the USA TODAY Network Pennsylvania Capital Bureau. Steve Gross The U.S. Department of Health and Human Services (HHS) has not announced program rules or released funds to the states. The PUC approved a motion that will allow customers to set up payment plans with their utility companies that could extend for five years for low-income families and at least 18 months for small businesses. 2023 www.goerie.com. Please remove any contact information or personal data from your feedback. ones. Governor Inslee issuedProclamation 20-23.16 on July 2, 2021, which extended the utility shutoff moratorium through September 30, 2021. The utility shutoff grace period ended on March 15, 2022 for all water, electric, and sewer customers. MRSC has consolidated additional information in the Utility Collection Deferrals, Shutoffs, and Payment Plans section of our COVID-19 Small Business and Tenant Assistance Programs webpage. The Utilities and Transportation Commission also. The AGO issued a 2018reportand2019 update,and2021 updatethat found that Massachusetts customers typically lost money on competitive electric supply. A utility company generally can't turn off the heat, electricity or power during cold or hot weather. These funds can help millions keep their water running and dig out from a mountain of utility debt, while helping utilities offset decreased revenue without raising rates. NJBPUtook several other actions to issue guidance to the utility companies during the State of Emergency and Public Health Emergency, including: Water and Sewer Arrearages Summary as of September , 2022 (PDF). According toRCW 19.16.500(1)(b),utilities may also add a reasonable collections fee to the outstandingdebt. If you do not qualify for a low-income program, contact your electric or gas utility to learn about deferred payment arrangements. according to data provided to the commission, Wisconsin utility regulators discontinue remaining COVID-19 protections for customers, Two of Wisconsin's largest utilities reach deal with groups as they seek to raise rates next year, Utility regulators want state's energy efficiency program to play a larger role in cutting emissions, COVID-19 cases are on the rise again in Wisconsin, Latest COVID-19 data shows hospitalization, death rates low, infection rates up among vaccinated, Lawyer who oversaw Trump elector scheme in Wisconsin reappointed to judicial advisory panel, Court orders Green Bay to stop using audio devices while lawsuit plays out, UW System President Jay Rothman to seek in-state tuition increase, Capital budget would offload 4 state office buildings, From 'Magic the Gathering' to computer coding manuals, these are the books banned in Wisconsin prisons, Landowners sue Lac du Flambeau tribal leaders to reopen roads blocked for a month, Wisconsin natives aged gouda is 'best cheese' in America, contest says, As budget negotiations begin, Assembly Speaker Robin Vos downplays Wisconsin's surplus, Federal lawsuit challenging Eau Claire schools transgender policy dismissed, Wisconsin Educational Communications Board. Also ask your electric or gas utility if you qualify for an arrearage forgiveness program or any other payment assistance program. The bill also extends the time for cities and counties to impose a sewage lien: A sewage lien may exceed six months' delinquent charges without the necessity of any writing or recording if collection of charges was impacted by the declaration of an emergency by the governor. The White House is proposing to spend $5 billion to cover home energy and water. Many customers financial situations have changed during the pandemic. Southern California Edison Public Safety Power Shutoffs Webpage, San Diego Gas & Electric Public Safety Power Shutoffs Webpage, Bear Valley Electric Service Public Safety Power Shutoffs Webpage, Liberty Utilities Wildfire Mitigation Page, PacifiCorp California Public Safety Power Shutoffs Webpage, The Governors Office of Business and Economic Development (GO-Biz), California Coronavirus (COVID-19) Response website for small businesses. The bill now heads to the Senate for consideration. Visitwww.mass211.orgor dial 211 to find your local agency. Only eight states have statewide water shutoff moratoria in place today. By comparison, about 12 percent of customers had past-due balances in April 2019, amounting to $184million. The Biden Administration and Congress have not acted on urgent calls to ban water shutoffs during the COVID-19 pandemic. Customers with higher income levels will be offered payment plans of at least one or two years. * Unsurprisingly, when California examined its statewide data, low-income communities of color had disproportionately high levels of household water debt. The AMP provides customers with the opportunity to have all or a portion of an arrearage (or outstanding unpaid amounts due) forgiven in exchange for payments of an amount and on a schedule designed individually for each participant. Please do not include personal or contact information. Illinois utilities shut off moratorium ends Wednesday; how to get help Earlier this month, Gov. It can reduce electric bills 30 to 35 percent. If you need assistance, please Contact the Attorney General's Office at (617) 727-2200. If you are a customer of a municipal utility, call your municipal utility immediately to ask about any assistance programs that may be available. 2023 Cox Media Group. The grace period for residential cable and internet for customers with school-aged children ended on December 31, 2021. "You don't get medical pay period when you are a temp worker," she explained. HARRISBURGThe moratorium on utility shutoffs expires at the end of the month, leaving more than 1 million Pennsylvania households at risk of losing their electricity, gas, water and telephone service. Mass.gov is a registered service mark of the Commonwealth of Massachusetts. In the past year, the CPUC and the states utilities stepped up efforts to get eligible customers to sign up for the California Alternate Rates for Energy, or CARE, and the Family Electric Rates Assistance, or FERA programs. The policy should consider the variables for each type of receivable with specific criteria and internal controls in place to assure that the utilitys assets (receivables) are being safeguarded. The Washington State Department of Commerce has assembledresources for utility customers behind on their payments, and the Washington Department of Healths Office of Drinking Water has a customer assistance program. Utility Late Fee/Shutoff Moratorium Expires September 30: Now What. And commissioners said utility companies told them many customers had not set up plans for repayment during the moratorium. She's argued for more targeted solutions to provide assistance to customers in need, highlighting that utilities are required to work out a down payment plan with customers during the pandemic. Auth. March 20, 2020: The CPUC has temporarily waived the hard copy filing requirements for our Advice Letter process. Meanwhile, utility customers have amassed large, unpaid bills, as a majority of the state has been working from home and using more energy. This coverage is only possible with support from our readers. Utilities resume the issuance of late payment notifications to customers and collection activities. With clear criteria, the governing body can delegate the authority to write-off the debt to staff without further involvement from the governing body. In addition to requesting assistance from your electric or gas utility, residential customers should also contact their local community action agency, as there may be funds available to assist households who earn more than 60 % of the state median income, but still need assistance paying their bills. Further, the prohibitions on disconnecting or refusing to reconnect these services was limited by the language of the proclamations to residential service, but the prohibition on charging late fees did not include that limitation. A lock icon ( But in cities and towns all around the country in Texas, Ohio, Indiana, South Carolina, Florida, Tennessee, Pennsylvania, North Carolina, Illinois, and more utilities have resumed cutting off water when people cant afford to pay. If you have been switched without your permission, you should file a complaint with the Department of Public Utilities. Under the terms of the CPUC's vote, utility companies will automatically enroll residential customers who are more than 60 days behind on their energy bills to a "COVID-19 Residential Relief. The Natural Resources Defense Council works to safeguard the earth - its people, In addition, any Massachusetts consumer who signs a contract with a competitive supplier should actively monitor their electric supply costs each month to ensure the rate that the supplier charges them is the same rate that was agreed to under the contract. Earlier this year, the commission reported that statewide enrollment in CARE has increased 13.6 percent and FERA enrollment shot up 45 percent. The utility shutoff grace period ended on March 15, 2022 for all water, electric, and sewer customers. The decision means that utilities will not be able to shut off water, power or heat during the winter months. Fields, meanwhile, has applied for pandemic aid through the state. If you are served by a municipal utility, it may or may not be shutting off customers for unpaid bills. Source: Executive Order No. Hous. If you are unsure whether the supplier on your bill is part of a community choice electric plan, call or check your city or towns website to find out. Automatic renewals often lead to customers paying higher rates. Texas bans utility shut-offs during coronavirus outbreak | The Texas You may be able to pause mortgage payments, credit card bills, bank fees and more during the pandemic. *Note:This combined total for New York City and California is likely a conservative estimate. For FAQs on the end of the moratorium and the six-month grace period, click here. Between November 15th and March 15th, residential customers are protected from utility shut off, At all other times, if you are experiencing financial hardship. Do we have to have a location open during this time to accept papers? "It just makes this problem compounding for the individual, and it's making the utility look like more of a bad guy in my eyes.". Lake Washington Sewer & Water Dist., 784 P.2d 1284 (Wash. Ct. App. https://nj.gov/governor/news/news/562021/approved/20211222a.shtml, https://www.nj.gov/bpu/newsroom/reports/covid19/Moratorium_Ending_FAQs_061421.pdf. Wolf told commissioners he knew the moratorium couldnt continue indefinitely, but he urged them to continue the protections that are in place for low-income Pennsylvanians. For more information, please visit https://disasterloan.sba.gov/ela/. Hochul announces rollout of electric and gas utility bill credits for Jay Inslee previously ordered a moratorium on shut-offs, which he extended nine times. Boeings CEO is missing out on a $7 million bonus because the companys new large jet is behind schedule, Louisiana Gov. Global travelers on Tripadvisor platform rank Coronado No. To learn about these payment programs, and whether they are offered by your utility, please contact your utility. during these challenging times. A deadlocked Public Utility Commission earlier this month ensured utility companies could move forward with terminations starting April 1, potentially leaving low-income workers and students. Consumer advocates and those who manage programs to assist customers, such as the Dollar Energy Fund, are warning those facing shutoff notices to not wait until the last minute to get help. The update also adds a link to the Washington State Department of Healths Customer Assistance Program. John Bel Edwards is traveling to Asia for a weeklong series of meetings with business leaders and policymakers in the hopes of growing foreign investment, Stocks rallied on Wall Street, climbing to their biggest gain in six weeks, Privacy PolicyTerms of ServiceSign Up For Our NewslettersSite Map, Copyright 2023, The San Diego Union-Tribune |. The more you pay now the less you will have to make up later. A deadlocked Public Utility Commission earlier this month ensured utility companies could move forward with terminations starting April 1, potentially leaving low-income workers and students without a way to connect to their jobs or schools. But the vaccines are still in a race against time, with COVID-19 again resurging in many states. Last month, regulators voted 2 to 1 to extend a temporary moratorium on utility shutoffs during the COVID-19 crisis for residential customers until Nov. 1. Also, if a customer enters into a payment plan with their provider, many . According to research at Indiana University that looked at a nationally representative sample of households below 200% of the Federal Poverty Level, 20% of Black households and 28% of Hispanic households reported being unable to pay an energy bill between June and August 2020, compared to just 12% of white households. You can alsofile a consumer complaintwith the Attorney General's Consumer Advocacy and Response Division or by calling our hotline at 617-727-8400. June 17, 2020: The CPUC presented its COVID-19 response. When the state reopened in mid-June, Newsom quietly extended the moratorium on water shutoffs to Sept. 30. You'll receive your first NRDC action alert and Bessette said that puts utilities in a tough spot with landlords whose tenants can't or won't pay. On this webpage you will find information on what the CPUC Not only did many customers with overdue bills not set up payment plans with their utility companies, they also did not seek much help in coming up with the money. Customers should make payments toward their utility bills if they can. The proclamations also did not prohibit any utility from disconnecting water, power, or telecommunications service if the customer does not comply with the terms of a payment plan. April 1, 2021: Electric, gas, and water utilities submit final Emergency Utility Customer Protection Transition Plan Advice Letters to CPUC. To help bridge this divide, the CPUC approved a partnership with the Department of Education to fund $5 million in devices for students in need. The California legislature approved the California Arrearage Payment Program (CAPP) in the 2021-2022 State Budget. Sign up now! Whats your favorite San Diego County beach? New Jersey also has a COVID-19 Hotline staffed by trained healthcare professionals who are standing by to answer your questions, 24 hours a day/ 7 days a week: To receive email updates from NJBPU,sign up here. The good news is that the recent federal COVID-19 relief packages including President Bidens American Rescue Plan enacted in March 2021 provide billions of dollars that can help low-income families struggling to pay their water and sewer bills. Give Light and the People Will Find Their Own Way, A map from the National Association of Utility Regulators (NARUC). FERA is open to customers whose household incomes slightly exceed those eligible for CARE. He also has been a legal policy advisor for the Pierce County Council and has worked in contract administration. COVID-19 - California Public Utilities Commission Most of the assistance is provided through new, emergency programs, although some is provided through pre-existing programs. State Disclosures, Senior Attorney and Director, Urban Water Infrastructure, People & Communities Program. The proclamations required these utilities to developCOVID-19 customer support programsthat would address payment plan options for residential customers who are in arrears due to COVID-19-related circumstances. Low-Income Home Energy Assistance Program payments were down 40% compared to the previous year, according to PUC data. The Utilities and Transportation Commission also ordered investor-owned utilities to continue waiving new customer deposits and late fees through Oct. 27, 2021. Some page levels are currently hidden. But this part-time warehouse worker says she was battling COVID, and was out of work for weeks. All in all, 83 out of 578 water utilities submitted plans to shut off service for more than 9,500 customers. Digging Into Public Works In-person regional forums and training resources for public works staff and local contractors. Those enrolled in certain other programs (including Supplemental Security Income, Temporary Assistance to Needy Families, USF, and Lifeline) are protected by the Winter Termination Program. 8, even as sewage contamination led to closures for 35 days last year. of Cty. In addition to your utility, you can contact the Department of Public Utilitiesat877-886-5066, or completetheir online complaint form. In Fields' case, her supplier put her on a payment plan so she could just pay a few dollars a month. The order also applies to small-business customers who have bills at least 60 days past due. DHCD has a toll-free hotline,1-800-632-8175, that is multi-language and will quickly direct you to your local community action agency that can help answer additional questions about eligibility and process your LIHEAP application. Please limit your input to 500 characters. This chart from the Massachusetts Department of Housing and Community Development (DHCD)provides more detailed household income information. "I didn't have the $300 they needed," she said. "It's just very difficult that the PSC wouldn't allow us to use our same tools," said Bessette. But if you are falling behind on utilities, get help as soon as possible so you are not shut off. A federal program can help. 505 Van Ness Avenue She is borrowing electricity from down the hall to keep her food from spoiling. So even before there was a mandate to do so, we voluntarily suspended disconnections in early March, said Janet Kim, of PSE. At least 30 days before assigningdebt, theutility must first attempt to notify the debtor of the existence of thedebtand that thedebtmay be assigned to a collection agency if not paid. But many utility companies have said without the threat of a shut-off notice, their bills would go unpaid. Tom Wolf, who opposes lifting the moratorium. These LIHEAP funds, combined with assistance from ERAP, will significantly reduce the impact of the lifting of the moratorium, and prevent potentially hundreds of thousands of Pennsylvanians from facing termination, Wolf said. Eligible government agencies can use our free one-on-one inquiry service. Customers who are interested in installing solar panels or enrolling with community solar programs should visit the AGs Office FAQ with consumer tips at mass.gov/ago/solar. 246; https://nj.gov/governor/news/news/562021/approved/20211222a.shtml; https://www.nj.gov/bpu/newsroom/reports/covid19/Moratorium_Ending_FAQs_061421.pdf. And the amount of unpaid bills had increased 67% since 2019 to $1 billion in February. SACRAMENTO - Governor Gavin Newsom today signed an executive order that will restrict water shutoffs to homes and small businesses while the state responds to the COVID-19 pandemic. No, your landlord cannot shut off your utilities. NRDC and the National Consumer Law Center (NCLC) have just published a new fact sheet summarizing six federal COVID-19 relief programs that are either dedicated to, or can be used for, low income water and wastewater assistance. It also notes where federal agencies have not yet provided critical details, such as how the program funds will be allocated and how programs will be structured. N.J. again extends ban on utilities shutting off power, gas, water to PUC Chair Gladys Brown Dutrieuille said its time to return to the regular collections process.. Since it has not been referenced in any subsequent proclamations, the guidance may not have any legal effect. Tony Evers invested $15 million in CARES Act funding to the state's Low Income Heating and Energy Assistance Program in order to help residents pay their heating bills. In this post, well focus on what effect (if any) the proclamations have on your existing collections process. Don't Waste Your Money" is a registered trademark of Scripps Media, Inc. ("Scripps"). If you get your electricity or gas from an individual competitive supplier and are paying a high rate,consider canceling your contract so that you may return to buying your electric and gas supply from your utility (often called basic service). February 27 2023, Integrating Best Available Science: New Tools for Land Use Planning & Emergency Management Mashelle Fields is one of them, living off batteries and borrowed power in her apartment. Receive MRSC's latest articles and analysis through our Weekly Insights e-newsletter. A .mass.gov website belongs to an official government organization in Massachusetts. KIRO 7 News Seattle facebook feed(Opens a new window), KIRO 7 News Seattle twitter feed(Opens a new window), KIRO 7 News Seattle youtube feed(Opens a new window), Powerball jackpot winner identified as longtime Boeing employee, Multiple western Washington residents indicted in connection to coast-to-coast drug ring, Seattle firefighters battle massive Lake City building fire for hours, Saving Private Ryan actor Tom Sizemore dies after brain aneurysm at 61, Thieves lose ATM ripped out of Lakewood credit union. Southern states are more frequently turning to pay-to-use express lanes as a way to address highway congestion without raising taxes. For more information, see Utilities and Landlord/Tenant Issues. Thursdays 5-0 vote extends the moratorium through the end of September for both residential and small-business customers. (Allied organizations have also submitted similar recommendations to HHS, including a letter organized by frontline advocates that NRDC also joined.). South Carolina utilities will stop cutting service to customers with unpaid bills during the novel coronavirus pandemic. The state regulator also approved a plan that requires utilities including San Diego Gas & Electric to automatically enroll customers who are lagging on monthly payments into a two-year debt relief program. Southern California Edison, Pacific Gas & Electric, San Diego Gas & Electric and Pacific Power are taking the step until further notice. Last month, Ayanna McClure learned how quickly landlords were filing eviction notices when the moratoriums expired. Customers behind on their utility bills have three more months of assurance they will not get their power shut off for non-payment after the California Public Utilities Commission passed an extension on Thursday. The decision essentially meant gas and electric utilities would be barred from disconnecting service through April 15, since the state's winter moratorium takes effect Nov. 1. Links to the 2020 briefing decks presented to CPUC and CAL FIRE can be found on the utility websites below. May 7, 2020: The CPUC temporarily modified rates for high energy use customers to minimize the impacts of electricity bills in the summer related to the COVID-19 pandemic. Pa. utility shut-off notice: Here's what you can do if you're at risk. For more information about the Winter Termination Program, call 800-624-0241. In the first quarter of this year, more than 3.3 million residential customers of the states big four utilities have fallen behind on their bills: Applying SDG&Es figure to its overall residential customer total of about 1.326 million, that means 36.6 percent of SDG&E residential customers are in arrears. But tens of millions of people are continuing to accumulate tens of billions of dollars of overdue utility bills. This partnership was previously. We will use this information to improve this page. Based on the plain language of the proclamations this is how we think they affect the utilities once the prohibitions expire. Electric and gas utility contact information is provided below: You can considercontacting Mass Savefor an energy efficiency audit. For county-owned utilities, RCW 36.94.150 authorizes a lien for sewerage and water. Between November 15th and March 15th, residential customers are protected from utility shut offif the utility service is needed to heat your homeand you receive service from an investor-owned utility, such as Eversource, National Grid, Unitil, Liberty Utilities, or Berkshire Gas. The California Public Utilities Commission also extended the power shutoff moratorium to Sept. 30, days before it was set to expire on June 30. The order protects consumers who may not be able to pay for their water service from shutoffs. A second possibility is that you are receiving supply from a competitive supplier that markets and sells to individual customers. For water-sewer districts considering rate forgiveness,RCW 57.08.014requires the district to notify all ratepayers of the special rates and any associated cost shifts. Henry McMaster urged the companies in a . They should also check our Assistance Programs page for information about assistance programs or use the DCAid online screening tool to apply for financial assistance from the State of New Jersey. Call your electric or gas utility immediately to enroll. It allowed utilities to resume shutoffs on Nov. 9 but the ban was lifted for only three weeks before the annual winter shut-off went into effect on Dec. 1. For additional FAQs about NJBPU's processes during the COVID-19 statewide response, click here. All rights reserved. For resources and updates about New Jerseys response to COVID-19, visit the COVID-19 Information Hub. N.J. ban on utility shutoffs to end soon. Here's how to seek help if Copyright 2023 Scripps Media, Inc. All rights reserved. Low-Income Home Energy Assistance Program, https://www.dhs.pa.gov/coronavirus/Pages/Emergency-Rental-Assistance-Program.aspx, Fully vaccinated Pennsylvanians can gather without masks, but only in these situations, COVID-19 vaccine motivation: Krispy Kreme is giving away free doughnuts for showing vaccination card, Your California Privacy Rights / Privacy Policy. You can also follow us on social media: Electric and Gas Arrearages Summary as of October, 2022 (PDF). In its decision, the commission said the combination of the moratorium extension and the two-year amortization plans will relieve customers of the threat of disconnection and put them on a path toward solvency.. The proclamations said that customers shall not be charged late fees for energy, telecommunications, or water services between March 23, 2020, and September 30, 2021.
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