This applies even if passengers did not disclose, when they checked-in, that these items were packed in the bag. They have a pre-approval process Ill be completing beforehand. Delayed baggage must be reported as soon as possible, preferably prior to leaving the airport. Need to change, cancel, or edit your flight itinerary? Airlines are responsible for repairing or reimbursing a passenger for damaged baggage and/or its contents when the damage occurs while the bag is under the airlines control during transportation (subject to maximum limits on liabilities). We have Answers. If you have to wait for the shuttle please wait inside the terminal or outside the terminal if you please and weather permits. Altoona-Blair County Airport (AOO)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (855) 268-8478Airport Website:www.flyaltoona.comArrival InformationRental Cars Avis/ BudgetGround Transportation:Freedom Excursions (814) 941-3430, Baltimore/Washington International Thurgood Marshall Airport (BWI)General InformationTerminal/Gate: C2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (410) 859-7111Airport Website:www.bwiairport.comArrival InformationRental Cars Avis/ Alamo/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Next Car/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Raleigh County Memorial Airport (BKW)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 255-0476Airport Website:flybeckley.comArrival InformationRental Cars Avis/ Enterprise/, Cape Girardeau Regional Airport(CGI)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (573) 334-6230Airport Website:www.cityofcapegirardeau.org/departments/airportArrival InformationRental Cars Enterprise / OchsTaxi Services: CCTA/ Rell's, Broadway Cab (573) 335-5533Ground Transportation:Bart Shuttle, Charlotte Douglas International Airport (CLT)General InformationTerminal/Gate: A10Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (704) 359-4013Airport Website:www.cltairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ NationalGround Transportation: Located inthe Main Terminal, North Central West Virginia Airport (CKB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (304)842-3400Airport Website:www.flyckb.comArrival InformationRental Cars EnterpriseGround Transportation: Located in Level 2 lobby of Hourly Parking Deck, Del Norte County Regional Airport (CEC)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (707) 464-7288Airport Website:www.flycrescentcity.comArrival InformationRental Cars Express/ HertzGround Transportation: Located in the Main Terminal, Dallas Fort Worth International Airport (DFW)General InformationTerminal/Gate: D5, D12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (972) 973-4968Airport Website:www.dfwairport.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ Sixt/ ThriftyGround Transportation: Located in the Main Terminal, Waynesville - St. Robert Regional Airport (TBN)General InformationTerminal/Gate:MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 45 minutes prior to departureAirport Information: (800) 864-8331Airport Website:www.flyflw.comArrival InformationGround Transportation:Post Cab Co. (573) 336-0111 / Checker Cab Co. (573) 336-2220, Greenville Mid-Delta Airport (GLH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(662) 334-3121Airport Website:www.greenvillems.orgArrival InformationRental Cars Ground Transportation: Located in the Main Terminal, Greenville-Spartanburg International Airport (GSP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (864) 877-7426Airport Website:https://gspairport.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Enterprise/ Hertz/ National, Indianapolis International Airport (IND)General InformationTerminal/Gate: B15, B16Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information:(317) 487-7243Airport Website:www.ind.comArrival InformationRental Cars Alamo/ Avis/ Budget/ Dollar/ Payless/ Enterprise/ Hertz/ National/ Thrifty/ SixtGround Transportation: Located in the Main Terminal, Greenbrier Valley Airport (LWB)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (304) 645-3961Airport Website:www.mylwb.comArrival InformationRental Cars Enterprise (304) 520-3115Taxi Services Almost Heaven Taxi Service (304) 992-2206Ground Transportation:Greenbrier Limo (304) 647-4888, Middle Georgia Regional Airport (MCN)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (478) 788-3760Airport Website:www.iflymacon.comArrival InformationRental Cars Budget/ AvisGround Transportation: Located in the Main Terminal, Northwest Alabama Regional Airport (MSL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (256) 381-2869Airport Website:https://www.flytheshoals.comArrival InformationRental Cars Budget/ HertzGround Transportation:Taxi and Limo - Dixie Cab/ Yellow Cab/ Quad-Cities Taxi & Limo, Nashville International Airport (BNA)General InformationTerminal/Gate: North Terminal/Concourse B (check monitors for gate information)Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (615) 275-2099Airport Website:www.flynashville.comArrival InformationNorth Terminal Baggage Claim - Level 2 (Check monitors for carouselinformation)Rental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ Hertz/ National/ Payless/ ThriftyGround Transportation: Located in the Main Terminal on Level 1, Oakland International Airport (OAK)General InformationTerminal/Gate: Terminal 1 Gate 5, Terminal 1 Gate 12Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (510) 563-3300Airport Website:www.oaklandairport.comArrival InformationRental Cars Fox/ Alamo/ National/ Enterprise/ Dollar/ Thrifty/ Hertz/ Avis/ BudgetGround Transportation: Located in the Main Terminal, Ogdensburg International Airport (OGS)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (315) 393-4721Airport Website:https://ogsair.com/Arrival InformationRental Cars Blevins Bros. Inc, Barkley Regional Airport (PAH)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (270) 744-0521Airport Website:www.flybarkley.comArrival InformationRental Cars Enterprise/ Hertz/ Uber/ LyftGround Transportation: Blue Dot Cab Co (270) 245-1234Public Transportation: Paducah Transit Dial-A-Ride* (279) 444-8700 *(24hr Advance Reservation Required), Page Municipal Airport (PGA)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (928) 645-4240Airport Website:www.cityofpage.orgArrival InformationRental Cars AvisGround Transportation: Located in the Main Terminal, Mid-Ohio Valley Regional Airport (PKB)General InformationTerminal/Gate: 1Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (304) 464-5113Airport Website:www.flymov.comArrival InformationRental Cars HertzGround Transportation: Located in the Main Terminal, Philadelphia International Airport (PHL)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (215) 937-6937Airport Website:https://www.phl.org/Arrival InformationRental Cars Blevins Bros. Inc, Phoenix Sky Harbor International Airport (PHX)General InformationTerminal/Gate: Terminal3 Gate E2Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (602) 273-3300Airport Website:https://www.skyharbor.comArrival InformationRental Cars Advantage/ Alamo/ Avis/ Budget/ Dollar/ Enterprise/ E-Z Rent-A-Car/ Fox/ Hertz/ National/ Payless/ Silvercar/ Sixt/ Thrifty, Plattsburg International Airport (PBG)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (518) 563-1000Airport Website:https://www.flyplattsburgh.com/Arrival InformationRental Cars Budget/ Enterprise/ Avis, Shenandoah Valley Airport (SHD)General InformationTerminal/Gate: MainTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time:45 minutes prior to departureAirport Information: (540) 234-8304Airport Website:www.flyshd.comArrival InformationRental Cars Avis/ Budget/ Enterprise/ UberGround Transportation: SHD Shuttle* (540) 234-8304 ext.5*48hr Advanced Reservation Required, Tupelo Regional Airport (TUP)General InformationTicket Counter Hours: Monday-Sunday Opens 2 hours prior to departureBaggage Check-in Cutoff Time: 30 minutes prior to departureAirport Information: (662) 841-6570Airport Website:www.flytupelo.comArrival InformationRental Cars Budget/ Hertz. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA General Enquiries: +1 (704) 359 4000 Lost & Found: +1 (704) 359 4012 DISCLOSURE: We may earn a commission when you use one of our coupons/links to make a purchase. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 Distance From Uptown Charlotte: 8 miles (13 km) Website: cltairport.com Phone Number: 704-359-4013 Destinations Served: 179 nonstop destinations globally Daily Flights: 1,424 Flight Information: Departures and arrival information can be viewed online. Please save your control number; you will need it when communicating with TSA and to check your status. You will not be contacted if the item was not turned in. Level 2 is check-in and ticketing with 5 security checkpoints leading through to the departure concourses. Are incoming and outgoing flights for domestic travel in same concourse? With a phased approach, new developments are due to be launched yearly through 2026, with some recent evidence of expansion of the terminal lobby. Interactive CLT Terminal Map. Safe travels! It may be helpful to use this technology to locate your baggage, if available. The law applies only if the damage report and the claim for compensation have been made within the time limits set out in the Convention. If individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival: * Reporting the loss at a later date can only be accepted if this is done in writing online within seven days. All claims are investigated thoroughly and the final decision to approve a claim rests with TSA. What should a passenger do if his or her bag is missing after taking a flight. All Rights Reserved. Lounge access may be restricted at times due to capacity. Charlotte/Douglas International is a "smoke free" facility like all other City-owned facilities in Charlotte. For more information on our advertisers, see here. The TSA toll-free number is 1-866-289-9673; email: CLT - Charlotte, NC - Charlotte Douglas Airport, Connecting Flight? $15.99 (30 minutes), $25.99 (1 hour), $39.99 (unlimited), Featured Image Credit: When you lose an item in CLT, the department you need to contact will depend on where you lost the item: Information Services: CLT has information desks in the center of the ticketing area and baggage claim. Directions for submitting a mishandled baggage claim: 1. Advisory Committees, Task Force, and Public Meeting, Press Release: DOT Relaunches Air Consumer Website, International Civil Aviation Organization (ICAO), Office of the Assistant Secretary for Research and Technology. What are airlines responsibilities when they damage your baggage? Click here to see a list of advertisers that we work with. There's usually a general airport lost and found for items in the airport common area, plus a lost and found specifically for TSA if you left something at a checkpoint. The airport also participates in Enrollment on Arrival at the Concourse D Federal Inspection Area. Its possible to walk between the 2 furthest gates within 15 minutes, and for passengers with any mobility issues, wheelchair assistance can be provided by contacting your airline. Take exit 32 from I-85 N to merge onto Little Road Road and continue onto N. Josh Birmingham Parkway. Phone Number. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Found this useful? Liability is governed by the Montreal Convention. We have a layover of several hours at the airport. For some of these, the contact number is just the main airport number. If an airline destroys or loses a $20,000 assistive device during a domestic flight, the airline is liable for $20,000. Near connecting walkway, next to flight information monitors, Concourse D Please click here if you want to report about Delayed Baggage. If you call this number after hours, you can leave a message. Most importantly, if the delivery address or your contact details are incorrect or if they have changed, you can amend these here. If you can't find what you're looking for, you can use the text search function or one of our various contact options. This is in the same building as the car rental center with hourly parking available on levels 4 to 7. Concourse A All designated smoking areas have been improved with enhanced air circulation. If youre in a rush or are just looking for the most convenient option, then a curbside valet service is available at the far east end of the departures level. Delayed or damaged baggage Back to top Assistive devices include (but are not limited to): Continuous Positive Airway Pressure (CPAP) machines, Prescription medications and any medical devices needed to administer those medications, such as syringes or auto-injectors. NC This is the most that airlines must pay a passenger for a lost, damaged, or delayed bag. Send us an email with your feedback and questions. We will let you know exactly when we will be there to pick you up! If you have already filed a claim please contact our Call Center to receive information about the delivery status. In addition, as an Amazon Associate we earn from qualifying purchases. Air Canada, Contour, Delta Air Lines, Frontier Airlines, JetBlue, Southwest, Spirit, Sun Country Airlines, Swift Air, United Airlines, Viva Aerobus, Volaris. When the damage to the bag cannot be repaired, airlines will negotiate a compensation amount based on the value of the bag and its depreciation. JetBlue Airlines: 704-264-0728 or e-mail cltlostandfound@jetblue.com, United Airlines: 704-359-8765 or 800-221-6903 or e-mail web-baggage@united.com, U.S. Airways: 704-359-8765 or 800-428-4322. As soon as your baggage turns up at your destination airport, we will contact you to set up a delivery time. Secure .gov websites use HTTPS Call 704-359-4647 when you are ready, or stop by the designated booth to request pickup. The maximum liability amount allowed by the regulation is$3,800 per passenger. Airport Address: PO Box 19066, Charlotte, North Carolina 28219, USA, For all enquires related to left luggage and luggage storage, please use the General Enquiries number. I will be traveling with my mother who can walk from the plane to the terminal with her cane, but cannot walk the distance to our connecting flight, which historically has been in a different terminal. You will then be given written confirmation as well as a reference number (PIR number, e.g. Redeem miles AAdvantage FAQs Customer service FAQs Passenger rights - Canada Back to top Lost and found office is located at Baggage Claim Zone B and operated seven days a week from 8 a.m. - 6 p.m. What about damage to the wheels, handles, or straps of baggage? Baggage Check-in Cutoff Time: 45 minutes prior to departure Airport Information: (855) 268-8478 . At Frontier Airlines, we are committed to serving our customers quickly and efficiently. Terms apply to offers below. An official website of the United States government Here's how you know. To reach the D and E gates, take a right out of Concourse C, or to reach the A and B gates take a left. Amar was born and raised in England and sadly didnt catch his bout of wanderlust until his early twenties. Airport information Address Charlotte Douglas International Airport 5501 Josh Birmingham Parkway Charlotte, NC 28219 Airport website Ticket counters Main Terminal This location does not accept cash or checks. If your baggage has not been found within five days of reporting the delay, we will require a detailed description of the item of baggage and its contents. Number of Bags Received * Required. * Hours are subject to change without notice. Charging Stations:These can be found in all concourses and some gate areas. There are several shops and restaurants in Concourse D with more situated in the D/E connector. Learn more about the process for delayed and damaged bags. All rights reserved. You will receive an acknowledgement letter with instructions and a control number four to six weeks after you submit your claim form. We have Answers. Please be assured that we take all necessary measures to remedy the damage. Award nights start at 43,000 Hilton points per night. Yes, if you call CLT accessibility assistance at 704-359-4038 they will be able to get everything squared away for you. To reach Concourse E, take a right out of Concourse D, or to reach the other concourses, continue straight along the moving walkways. The following rental car companies operate at CLT: Hot Tip: Check out credit cards with car rental insurance so you can save money on expensive insurance through the rental provider. You can report the damage to the Lufthansa baggage tracing counter at the airport. If your item was lost in a "common" area like a restroom, gate area or baggage claim, it's probably with the airport's lost and found. The Information Counter (tel. Copyright 2020 Corporate Flight Management d.b.a Contour Airlines. This will enable us to attend to forwarding your baggage as quickly as possible. There are 8 gates numbered D1, D3-D6, D8, D10, D13, and the closest security checkpoints are D and E on the east side of the terminal. ** Day Pass for any passenger. Reach out to us on one of our various channels below, at any time, and we will assistyou shortly. Please make sure you visit the Baggage Information section of this website to find answers to your questions online. Airlines are free to pay more than the limit, but are not required to do so. An attendant will park your park vehicle and help you with luggage as needed.. A variety of car services are available, including car washes, NC state auto inspections and more. Chat With Us 24/7. Daily parking is reasonably priced at CLT, but if youre looking for the cheapest option available, or to combine your parking with a hotel stay, then be sure to check availability at hotels and off-site parking lots. . Alternatively, when picking up passengers, visitors can park for free in 1 of the 2 cell phone waiting lots until the passenger calls for pick-up. Airport Address: 5501 Josh Birmingham Pkwy., Charlotte, NC 28208 I was not able to check in online for the CLT to Bermuda leg of the trip. Take exit 9 to merge onto US-29 N/US-74 E/Wilkinson Blvd. Handicap parking is available in all CLT decks/lots, and accessible shuttles run continuously. Please enable JavaScript to fully experience this site. 2023 Red Cirrus, LLC. The Montreal Convention only applies when the following parameters are observed: How can I track my delayed baggage report? For more information on our advertisers, see here. This site does not include all credit card companies or all available credit card offers that are on the market. If you'd like to add a comment to this article and share your valuable feedback and opinions, please You may file a claim if you are injured or your property is lost or damaged during the screening process. If you know what concourse you are departing from, you can check what restaurants are nearby on the airport website. Lost & Found. La Quinta Inn Charlotte Airport, North Carolina NC. Thank you! Reservations: 800-435-9792. Only TSA PreCheck is available in security checkpoints B and D. We take your comments very seriously as they really help us to improve the site. These parking lots charge a flat fee of $12 per day. CLTs Enrollment Center is located in the baggage claim area of the main terminal and is open Monday to Friday, 1 p.m. to 8 p.m. What about domestic flights connecting in CLT? Official websites use .govA .gov website belongs to an official government organization in the United States. Passengers should file a baggage claim with their airline as soon as possible. Have a Question? 2023 Upgraded Points, LLC. Most are located within the secure area, with just a few cafes located outside of security in the baggage and ticketing areas. Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost. Find 8 listings related to Delta Airline Baggage Claim in Charlotte on YP.com. Airlines are not allowed to set an arbitrary daily amount for interim expenses. Daily: 4:15 a.m. - 10:30 p.m. Baggage claim: Zone A Travel and health restrictions by destination. Here's What You Can Doand How You Can Avoid It, Louis Armstrong New Orleans International Airport Guide, Hartsfield-Jackson Atlanta International Airport Guide, I Traveled to a High-Risk Countryand It Ruined Airport Security for Me, Don't Leave Home Without the Best Travel Accessories, Southwest Airlines Unaccompanied Minor Policy, Ellison Onizuka Kona International Airport Guide. Find 2 listings related to Delta Airline Baggage Claim in Cleveland on YP.com. If in doubt, please contact each agency individually. Passengers can ride the courtesy shuttle bus between the terminal and these parking lots. Distance From Uptown Charlotte: 8 miles (13 km) 3. Review and complete the online claim form, as instructed below. Prayer: CLT has an airport chapel located on the mezzanine level in the main terminal. Charlotte Douglas International Airport (CLT) General Information Terminal/Gate: A10 Ticket Counter Hours: Monday-Sunday Opens 2 hours prior to departure . Traveling is certainly a stressful experience, and Charlotte-Douglas International Airport is one of the busiest in the nation. We are traveling OMA to DUB via CLT, with a lengthy layover. Airport status is only available for US airports. In the event of damages to carry-on baggage, liability only applies if the airline or its personnel can be shown to have caused the damage. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. What can I do if my baggage has not been found within five days of reporting the delay? Concourse B is located in the southwest area of the airport and has 11 gates numbered B1 to B11. The Embassy Suites by Hilton Charlotte is not only close to the airport, but other area attractions as well like Bank of America Stadium, Charlotte Motor Speedway, Discovery Place Science, and SouthPark Mall. We recommend that you remain at the airport until your details have been successfully transmitted and your reference number issued. To do this, please fill out the list of contents on our baggage status page which you will be able to access automatically five days after reporting your delayed baggage. Day passes can be purchased for the American Airlines lounges and hourly passes for Minute Suites. How to enable JavaScript. Any and all options, reviews, comments and analyses are the responsibility of the author(s) and not any Advertiser or credit card issuer. Terms of Service apply. You can find all the information about statutory regulations and time limits with regard to liability and insurance for baggage that is delayed, lost or damaged by the airline here. If you have left something behind on board one of our aircraft or in one of our Lufthansa lounges, please report this immediately on arrival either: With the help of your detailed description, we will carry out an intensive search and endeavour to locate this item as quickly as possible. This bonus value is an estimated valuation. I am connecting at CLT to travel to Bermuda. Concourse D is located on the east side of the airport and is the main concourse for international flights. Award nights for Marriott Bonvoy members start at 30,000 points per night. A lifelong Charlotte resident, Artie Beaty has been writing about the best of his hometown since 2011. We are here to support you with your inquiries 24/7. An official website of the United States government. Is a reservation required or a telephone # to call when landing? At that time, you will be given a claim number. If you are connecting at another airport from CLT then it is advisable to check whether the connecting airport also accepts mobile boarding passes. It would be helpful to know the length of each concourse and/or how long it takes to get from one gate to another. However, the credit card information that we publish has been written by experts who know these products inside out, and what we recommend is what we would (or already) use ourselves. You will find a summary of the topics for the most frequently asked questions here. Security at Charlotte Douglas CLT Airport The TSA toll-free number is 1-866-289-9673; email: TSA-ContactCenter@dhs.gov. For prior safety, always take picture of the ticket on your phone. The Hourly Deck is also the most convenient parking option if you prefer to meet your passenger in the terminal. Parking for disabled passengers is available in all parking lots and shuttle buses are accessible for wheelchair users or those with mobility concerns. * Hours are subject to change without notice. Before clicking the 'File a Claim' button above, please review the list of airports that use private companies in the 'External Claims' section at the bottom of this page. Please complete and submit the Lost & Found Reporting Form so the Airport can better assist you in locating your lost item(s). After this, you will receive a written confirmation with a reference number (PIR number, e.g. Charlotte, When a passengers wheelchair or other assistive device must be disassembled for stowage during air transportation, the airline must return the assistive device in the same condition in which the airline accepted it, including making necessary repairs if the device is damaged. Frequently asked questions Delayed baggage Passengers may wish to consider purchasing additional insurance for valuable items. CLT has 2 dedicated TSA PreCheck lanes 1 at checkpoint B and 1 at checkpoint D. If you have been approved following the application process, then you are eligible to use these lanes for expedited security clearance. Keep left at the fork to continue on exit Goode Freeway following signs for I-485 Inner N./Huntersville and merge onto I-485. For all general enquiries, complaints and issues related to lost property and left luggage, please use the following airport contact details. Some airlines now offer applications for cell phones, tablets, and other electronic devices, which provide passengers with data on the location of their baggage. Share sensitive information only on official, secure websites. At the security checkpoints and all other areas: contact CLT Airport Lost and Found at 704-359-8765 or visit the office in baggage claim zone B, open daily from 7 a.m. to 11 p.m. Concourse D near the Original Rum Bar and Grill, East and west ends of the terminal outside of baggage claim, D/E connector near the American Airlines Admirals Club, Arrivals level near the visitor info desk. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Disclaimer:Upgraded Points, LLC and its website, UpgradedPoints.com, provides information on credit cards, reward programs, travel information and ancillary information concerning travel and credit cards. Email needed if you'd like comment updates. Airlines often exclude liability for certain categories of items (for example: fragile items, electronics, cash, perishable items, other valuables, etc.).